The client is a hotel owner in Indonesia. They needed an elevator for their new hotel building. Here are the main requirements for the project:

• Project Type: Hotel

• Elevator Type: Passenger Elevator

• Capacity: 450 kg

• Speed: 1.0 m/s

At first, the client was unsure about two things: whether the elevator would be easy to install and if it would meet the hotel’s high quality standards.

Challenges and Solutions

The client had a few concerns, especially about:

1. Ease of Installation: The hotel needed the elevator to be installed quickly and easily because of tight timelines.

2. Product Quality: The hotel had high standards and wanted to make sure the elevator would work well with heavy use.

To help with their worries, we worked hard to provide:

• Clear Installation Manual: We gave the client an easy-to-follow guide to make installation simple.

• Full Technical Support: Our team was available to help with any questions or problems during the process.

Our Elevator Solution

We provided the following to meet the client’s needs:

1. Top Quality: The elevator was built using the latest EU production standards. We used the Monarch controller, thicker guide rails, and SS 304 stainless steel to make sure it lasts and works well.

2. Great Price: We offered a competitive price without lowering the quality, giving the client good value.

3. Local Project References: We helped the client connect with other local companies for references, so they could check our work.

4. Pre-shipment Support: Before shipping, we sent the client photos, packing lists, installation guides, and the necessary licenses to get them ready for installation.

5. One-stop Service: Our efficient transportation and ECTN services made the process smooth and easy for the client.

Our Service

1. Free Spare Parts: We give free spare parts, so if there’s a problem, it can be fixed quickly.

2. Regular Updates: We keep the client informed about the production progress, so they know what to expect.

3. Organized Packing: Our system ensures everything is well-packed and easy to find, even the smallest parts.

4. Longer Warranty: We offer a 2-3 year warranty, much longer than the usual 1-year warranty from other companies.

5. Complete Documentation: We provide all the manuals, instructions, and documents needed for an easy installation.

6. 24/7 Support: Our technicians are available 24/7 to help with any technical issues.

Customer Feedback

After finishing the project, the client was very happy with the result. They were pleased with the smooth installation, the quality of the elevator, and the great support they received. The client said they would be happy to work with us again in the future.