or most people, starting a new project is full of unknowns and challenges. But for us and our customer, it felt more like a brand-new adventure. In the government commercial area project in Dammam, Saudi Arabia, we worked together for the first time with a local elevator company. Facing challenges we had never encountered before, our team jumped in without hesitation.
In the first phase of this project, we provided four 830kg scenic elevators for the customer. Each elevator features a three-sided glass design with a split door. These elevators not only have great load capacity but also add a visual highlight to the commercial space, perfectly meeting the customer’s needs. At first, the customer had some doubts about the elevator installation service since it was our first time working together. To ease their concerns, we sent engineers to the site to assist with technical guidance.
In the end, the elevators were delivered on time and installed smoothly, and the customer’s concerns were quickly put to rest. The smooth operation and beautiful design of the elevators earned high praise from the customer, strengthening our relationship with them.
Project Overview
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Location: Dammam, Saudi Arabia
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Elevator type: Traction MRL glass elevator
Elevator Specifications and Design
For this project, we provided four 830kg scenic elevators. These elevators are designed with three glass sides and have two split doors, one at the front and one on the right side, improving traffic flow while enhancing the visual effect of the elevators. With a load capacity of 830kg, these elevators are perfect for daily use in commercial areas, meeting high-frequency needs while ensuring passenger comfort and safety.
The design not only focuses on functionality but also harmonizes with the surrounding environment. The large glass surfaces provide clear views for passengers, and the overall design enhances the aesthetics of the commercial space.
Customer Experience
As this was our first collaboration with the local elevator company, the customer was initially unsure, as they were not familiar with our products and services. To address this, we decided to send engineers to the site for technical support, ensuring a smooth installation process. This one-on-one on-site support helped reassure the customer and build trust in our elevator installation capabilities.
The customer said: “In our first collaboration with BDFUJI Elevator, we faced many new challenges, but their team was very professional. They provided timely technical support and helped us solve every issue during the installation process. Now the elevators are running smoothly, and the design matches our needs perfectly. It has been a very enjoyable collaboration.”
BDFUJI elevator engineers provided on-site assistance with commissioning.
Project Execution and Installation
The installation process had its challenges, especially considering it was our first collaboration, and the customer had many concerns about the installation. But our team responded quickly, sending engineers to provide full technical support on-site. From the initial delivery of the equipment to the technical installation, and finally to the testing and acceptance, we made sure everything went smoothly.
The elevators were not only delivered on time but also installed without any issues. The customer was highly satisfied with both the installation quality and the technical support provided during the process.
The successful execution of this project was not just a good start to our relationship with the customer, but also showcased our technical strength in elevator manufacturing and installation. Through this project, we have built a stronger relationship with the customer and look forward to providing high-quality elevator solutions for more projects in the future. As our collaboration continues, we will keep offering more efficient and innovative elevator installation services.
