In Singapore, a busy commercial building was struggling with aging elevators that no longer met the performance demands of tenants. The client, a contractor specializing in elevator maintenance, was responsible for finding a solution that would both improve speed and reduce the growing costs of frequent repairs. They turned to us for support in modernizing the control system, with the clear goal of making the elevators faster, more reliable, and less costly to maintain.
Challenges and Solutions
The elevators were noticeably slower than modern systems, creating delays during peak hours and frustrating tenants who relied on quick, efficient vertical transport. At the same time, the building faced high downtime because of recurring breakdowns, which not only disrupted daily operations but also drove up maintenance expenses.
To address these challenges, we upgraded the elevators with a Monarch intelligent control system. This state-of-the-art technology increased elevator speed by nearly 30 percent, allowing smoother passenger flow throughout the building. More importantly, the system significantly reduced fault rates, which in turn lowered downtime and minimized service interruptions. With fewer breakdowns, the building’s maintenance burden decreased, and operating costs were brought under control.
Our Approach
For this project, a generic upgrade would not have solved the real problems—slow passenger flow, frequent breakdowns, and high maintenance costs.
Instead, we designed a custom modernization plan around three key aspects:
Control System Customization
We upgraded the elevators with a Monarch intelligent control system, but not in its default form. Parameters such as acceleration, deceleration, and leveling accuracy were adjusted to match the building’s shaft conditions and traffic patterns. This ensured smoother rides, shorter waiting times, and less wear on mechanical parts.
Installation Planning
Because this was a busy commercial building, shutting down elevators during the day would have disrupted tenants. We scheduled most of the work at night and on weekends, keeping at least one elevator in service at all times. This way, building operations continued with minimal disturbance.
Post-Upgrade Support
After installation, we trained the client’s maintenance team on the new control interface and provided remote diagnostics support. This helped them quickly handle minor issues, while our team remained available for advanced troubleshooting during the first months of operation.
Results and Client Feedback
The modernization project achieved its objectives: faster elevators, reduced downtime, and lower maintenance costs.With fewer service calls and a more reliable system, their maintenance team could focus on preventive work instead of frequent emergency repairs.
The client was pleased with the outcome and highlighted that the upgrade made their job more efficient while also improving satisfaction for the building’s management and tenants. They expressed interest in working with us again on future modernization projects, knowing that our solutions can deliver both technical improvements and long-term reliability.
👉 Ready to explore elevator modernization for your building? Contact us today to discuss how we can improve speed, reliability, and cost efficiency for your project.
