After Sales Service

When you encounter a problem, we won’t just tell you to read a manual. Our professional engineers will give you direct guidance, and our warranty ensures parts are replaced free or at minimal cost.

*The scope of after sales service and warranty coverage may vary by region. For details, please consult the BDFUJI team.

Complete After Sales Support for You

Online Training Service

We provide English installation, operation, maintenance, and troubleshooting videos and user manuals for elevators and escalators. If you face difficulties during installation or adjustment, our engineers can guide you through remote desktop, email, phone, mobile, WhatsApp, or 24/7 online chat. In addition, we offer commissioning training videos to support partners in different ways.

Online Training Service

After placing an order or signing an agreement, you are welcome to visit our elevator and escalator factory for professional guidance. Training is direct and effective, with assembled equipment available for hands-on learning. Typical training sessions last 3–5 days.

On-site support by engineers

If your annual purchase exceeds 10 units, we can dispatch electrical engineers to your project site for installation guidance. Attendance costs, including travel and accommodation, are to be covered by the buyer.

BDFUJI

Warranty Policy

We provide a 2-year free warranty for elevators and escalators, calculated from the date the vessel arrives at the destination port. Core components are covered by an extended 5-year warranty (please consult the BDFUJI team for details). Elevator spare parts are covered by a 1-year free warranty.

If any quality issue arises within the warranty period, we will immediately ship replacement elevator or escalator parts free of charge through DHL, FedEx, or UPS.